Last Updated: [9 Dec, 2023]
Thank you for shopping at Childlike. We want you to be delighted with your purchase, but we also understand that sometimes returns and refunds are necessary. Please read the following policy to understand our practices regarding refunds and returns:
1. Returns
1.1 Eligibility for Returns
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- Items that are not eligible for return include gift cards, personalized items, and final sale items.
1.2 Time Frame for Returns
- You have 07 days to initiate a return from the date you received the item.
1.3 How to Initiate a Return
- To initiate a return, please contact our customer service team at [info@childlike.store] with your order number and details about the product you would like to return.
1.4 Return Shipping
- Customers are responsible for return shipping costs unless the item received is defective or incorrect. We recommend using a trackable shipping service for returns.
2. Refunds
2.1 Eligibility for Refunds
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 07 days.
2.2 Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
- If you’ve done all of this and you still have not received your refund, please contact us at [info@childlike.store].
3. Exchanges
- We do not offer exchanges at this time. If you need a different size or color, please initiate a return for the item you wish to exchange and place a new order.
4. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at [info@childlike.store] with photos of the product and packaging. We will provide instructions on how to proceed.
5. Contact Us
If you have any questions about our Refund and Return Policy, please contact us:
- By email: [info@childlike.store]
- By visiting this page on our website: Contact]